University of Birmingham
GENERAL DUTIES
1. To serve customers showing high standards of customer care at all times providing a helpful and friendly service.
2. To work with the cleaning team to ensure the Guild is clean & tidy at all times. This will involve:
? Cleaning by hand
? Using machinery e.g. for cleaning & polishing
? Emptying bins
? To collect plates/glasses from non-catering/venue areas
? Clean internal glass on doors & windows
? Clearing & tidying areas adjacent to the Guild
? Transferring supplies for cleaning machinery around the Guild building
3. To move sacks/trolleys of collected rubbish for deposit in a recognised area for external collection.
4 .To set up rooms for meetings. This may involve moving furniture and/or equipment around the room or from another area of the Guild.
5. To observe Guild health & safety procedures. You have a responsibility to work safely at all times and to report any potential hazards, faults or problems to a Section Supervisor or the Cleaning & Maintenance Manager.
6. To attend work looking clean, smart and wearing the uniform and any protective clothing provided, name badges must be worn at all times.
7. To attend and complete compulsory training as required.
8. To carry out other duties which naturally fall within the reasonable expectations of the post.
Person Specification: Cleaning Assistant
The person specification describes the knowledge, experience & abilities that the Guild is looking for in the student staff we employ. To be successful, during the selection process (application form & interview) you should demonstrate:
? Strong customer service focus with an awareness of your impact on the customer experience
? Strong communication skills – with customers, managers & team
? Ability to arrive in good time for early shifts (7am start)
? Able to work in a team, but also on own initiative.
? Flexible, committed and punctual
? Able to balance academic work with your responsibility to the Guild as your employer throughout the academic year
? Able to stay calm and friendly under pressure in a busy environment.
? Keen to contribute to the development of the Guild.