Student Mentor (Guild of Students) [GUI1455GOF/RS]

Duties and Responsibilities

General Duties

1. To provide advice and guidance to students from the Student Mentor Scheme Office on a wide range of issues throughout the year.

1. To actively aid and support students during the transition into University life and residences.

1. To help deliver a range of Welcome Week events to welcome students to the University of Birmingham.

1. To identify when a student may be experiencing difficulties and develop a plan of support with the guidance of Student Support Staff.

1. To have a good knowledge and understanding of other Guild and University departments and to refer students as appropriate onto further sources of help.

1. To accurately record confidential and sensitive information.

1. To assist in the running of the Student Mentor Scheme Office when on shift.  This includes utilising and maintaining a filing system, recording casework information on a database and keeping the office clean and tidy.

1. To help deliver awareness-raising events and activities on issues facing students for example, house-hunting, exam stress and personal safety.

1. To provide mediation to flat mates facing shared-living difficulties.

1.   To provide one to one support to students with additional needs and/or a disability.

1. To contribute to the development of the Student Mentor Scheme by suggesting new ideas to engage with students.

1. To attend a weekly team meeting.

1. To complete compulsory training as required.

Service Provision

1. To contribute to your immediate team and the wider team, including University of Birmingham Site Staff, ensuring good communication and co-operation.

1. To ensure you observe service policies as communicated to you.

1. To recognise your own limitations and work within them, seeking further support and guidance as necessary.

1. To contribute to the welfare support services in residential accommodation.

1. To develop a general knowledge of other Guild departments as you may be required from time to time take part in other work unrelated to the role as directed by your Line Manager. 

1. To adhere to the Guild’s confidentiality policy when dealing with highly confidential and sensitive information.

Collecting points for the Personal Skills Award? You can collect PSA points through this job. Want to get involved in the PSA? Visit https://intranet.birmingham.ac.uk/as/employability/psa/aboutthepsa.aspx