Project Assistant (Forward Carers) [GUI1439FC/KS]

Forward Carers is a not-for-profit social enterprise that offers a range of provision to unpaid family carers from advice and guidance; emergency back-up care; training, wellbeing activities and much more. We are seeking to recruit a part-time (30 hours per week) Project Assistant on a temporary basis, to take an active role in coordinating a project allocate family carers a small grant. We will provide all the neccessary training required. The role includes:
- Using Forward Carers systems to upload and issue grants
- Support the administration of customer surveys and communications 
- Accurate inputting of client data to systems and gathering information to monitor project progress
- Regularly communicating with a range of organisations involved with Forward Carers services
- Working as part of a team assisting the office and team to run efficiently
- Assisting in the preparation and distribution of materials and stationery required for events

Person Specification (Key: E = Essential, D = Desirable) 
Education, Qualifications and Training
Training in good customer service practices (D) 

Experience
Using IT systems and packages (E)
Simple problem solving (E)
Setting up and maintaining records (D)
Working to deadlines (E) 
Working as part of a team (E)
Dealing with customers either face-to-face or over the telephone (D) 

Knowledge or Awareness
Computer literate (E)

Skills
Organised, with good administrative skills (E)   
Able to meet deadlines and work to an agreed budget (E)   
Skilled in word processing and comfortable with email and internet technology (E)   
Able to network effectively with a range of people (D)   
Can work as part of a team (E)

Personal Attributes
Organised and dependable (E)  
Compassionate and sensitive to the needs of others (E)

Other Requirements
Standard DBS check (E)