Confidentiality

Guild Advice Confidentiality Statement

Guild Advice offers a confidential service – in normal circumstances nothing you tell us will be shared with any other external organisation (including the University of Birmingham and its staff) without your express permission.? 
 

So what does this actually mean?

Well, this means that if someone contacted the ARC about you or your query, we wouldn’t disclose that you had visited the Service or had already made contact with the Service without your written permission.
 
The Confidentiality Statement extends to all staff and volunteers within Guild Advice, and were you to ask us to contact a third party on your behalf, we would first ask you to complete an “Authorisation to Act” form.
 
If you are unsure as to how confidentiality would operate in your circumstances, please get in contact with us and an advisor can go through the situation in more detail.