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Student Mentor Scheme (SMS)

The Student Mentor Scheme provides advice and guidance to all students living in university accommodation. The service can be accessed by phone, email or visiting the Mentor Welfare office located at Shackleton. Fully trained Mentors and professional support staff will help you resolve any issue.

The Scheme offers a variety of services to you throughout the academic year. This includes a timetable of activity during Welcome Week, individual mentoring support, drop-ins during important times of the year and also mediation to help you work through any flat issues. In addition, you will receive useful information to help you tackle important student issues.

 student mentor scheme

The Scheme can help with a variety of issue’s, see the menu to your left

Shared living and accommodation related issues

Your academic course


General wellbeing


Useful Contacts:

Recruitment - If you are interested in becoming a member of the Student Mentors please click here


Mentor Welfare Office opening times:

Monday – Friday 2-6pm (term time)


Call: 0121 251 2397
‘Like’ us on:
‘follow’ us on: #studentmentors1


University Services:

Counselling & Guidance
Student Funding Office
Living (Housing Services)
International Students Advisory Service
English for International Students (EISU)
Disability & Learning Support Services
University Medical Practice
Other Medical Centres/advice