How to access advice from Guild Advice

There are several ways you can access advice from Guild Advice:

Step 1: Check out our Advice Directs

Our online Advice Directs cover a range of topics, from housing repair issues to making an academic appeal. Before contacting Guild Advice please have a look through the online advice, as you may be able to find the advice you are seeking. Click here to go to the Advice Directs.

Step 2: Then either:

Send us an email: 

You can email us with your enquiry at We aim to respond to emails within three working days. To help our advisers to answer your query, please provide as much information as possible in your email. Please note, that more complex matters could be referred to a drop-in service.


Come to our Drop-in Service:

If your issue is urgent or you would prefer to talk to an Advisor face-to-face, you can come to our Diagnostic Drop-in Service. Students are seen on a first-come-first-served basis, so at busy times of the year please be aware that you may have to wait to be seen. Please bring any information that relates to your enquiry with you to the drop-in service, for example correspondence from the University or your housing contract.

Diagnostic Drop-in Service Times (Term Time & Vacation):
Monday - Friday 12pm-2pm, all year round (except bank holidays)
Finally, in certain cases it may be necessary to allocate your enquiry to a full case with an Advisor and we will contact you to confirm an appropriate appointment outside of our drop-in session.

Where to find us:

Guild Advice is located on the ground floor of the Guild of Students’ building (O1 on the University’s map), between the SHAC and Student Voice.

Contact Us:

Telephone: 0121 251 2400

Guild Advice Office Opening Hours:

Term-time: Monday – Friday: 10am – 4pm 
Vacation: Monday – Friday: 12pm – 2pm