Terms and Conditions

• Tickets are not refundable under any circumstances other than cancellation of the event or unless the event is moved to another date which prohibits you from attending. In this instance the full value of the ticket less any booking fees and postage/credit card charges will be refunded.
   
• In the event of “Guild Tickets” acting negligently, we will refund your full payment including booking fees. These scenarios are extremely rare but comprise of:
   
• Us sending the wrong order (we may need incorrect tickets returned before refunding)
   
• Us failing to send tickets as required nor arranging an alternative door collection
   
• Us sending tickets to the wrong address (except if you provide an incorrect address)
   
• We are unable to accept any liability or replace any tickets lost, stolen or damaged after they have been received by you.
   
• The Rules and Regulations of the venue, event organiser and promoter for which this ticket was purchased must be adhered to.
   
• Although we will do our best to keep you informed of any cancellation, it is the ticket holders' responsibility to establish whether an event has been cancelled and the date and time of any rearranged event.
   
• Venue management reserve the right to refuse admission and may conduct security searches on entry.
   
• You are advised to check if the venue has a last entry time. Even ticket holders may not be admitted after this time.
   
• There is no obligation to refund monies or exchange tickets if management alters or varies the programme due to events or circumstances beyond its control.
   
• Tickets are not transferable.
   
• If not purchased from an authorised outlet, tickets may be declared void and will not guarantee entry to the venue.
   
• You are advised to check with the venue if photographic and recording equipment is prohibited. Also laser pens, mobile phones, dogs (except guide dogs) and patron's own food and drink.
   
• The promoter, venue management and “guild ticket” accept no responsibility for any personal property.
   
• It is often the case that official merchandise is only available inside the venue.
   
• Ticket holders consent to filming and sound recording as members of the audience.
   
• All of these terms and conditions are governed by English law.
   
• All ticket can only be collected/redeemed by the purchaser with proof of identification. 
   
• Tickets many be restricted to a maximum number per person. We reserve the right to cancel tickets purchased in excess of this number.