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Description of duties and skills or experience required
Call Centre Administrator
We are looking for part time call centre administrators to handle inbound, outbound phone calls and enquires about our tutoring service. The roles are varied and busy and include handling telephone enquiries, providing information about the turoing service, identifying clients needs, following up email enquiries, maintaining data bases and record keeping.
The administration support team are the initial point of contact for the Top Tutors division of the AoY; a high proportion of the work will be over the telephone; consequently you will need good communication skills, with a confident, professional and customer focused telephone manner. You also need a good understanding of the UK education system particularly relating to GCSE and A’level examinations.
Key duties include:
- Providing an initial point of contact for Top Tutors
- Responding to telephone and email enquiries about our tutoring services
- Talking to customers to identify the tutoring requirements
- Inputting and collating data
- Maintaining, files databases and records
- Liaising with tutors, schools and parents
We require confident individuals who are well organised and methodical, with good attention to detail, who are able to plan and organise their own work to meet deadlines. We are looking for people who are self-motivated, able to use their initiative to resolve issues and have an interest in improving learning for young people.
Successful candidates will have a good level of IT skills, experience inputting and collating data and be able to demonstrate strong communication skills. Previous experience dealing with customers over the telephone would be an advantage.
You will be joining a small Administration Team that provides the administration and support services to the organisation, therefore you must be a really good team player and flexible in your approach to work and changing priorities.
This is an interesting role and an opportunity to work with an organisation that makes a difference to the lives of young people.
The Academy of Youth is an Educational Charity that has earned a national reputation for its work in developing the University of the First Age and has a successful track record creating inspiring learning for all. We inspire and equip young people and the adults that support them to become confident individuals, successful learners and responsible leaders.
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