Part Time Call Centre/Patient Care Advisor (6 positions)

HealthHarmonie Ltd is a fast paced, growing organisation that operates from the vibrant city centre of Birmingham. Established in 2003, the company has grown with the ever-changing healthcare industry and developed its presence across all the UK. We work in partnership with several NHS Clinical Commissioning Groups nationwide to provide patients with access to community services closer to their home.

By joining the HealthHarmonie family you will be a part of the fundamental infrastructure needed to deliver excellent patient care across the UK. Whether this be joining us in a clinical role or an administration role your presence in HealthHarmonie is vital. All of our roles require you to have an innovative thought process, a willingness to learn new skills and the want to be in charge of your own career by taking ownership of the role you are completing.

Role & Responsibilities

• Managing patient clinic times
• Monitoring DNA rates (the number of patients who do not attend pre-booked appointments)
• Booking patients in for appointments
• Confirming appointments by phone
• Faxing reports to GP’s
• Facilitating clinic sessions
• Coordinating communications for clinicians and management team

As the main point of contact and voice of the business, you will play a very crucial role in shaping patients’ experience, ensuring that they feel treated with respect, dignity and empathy. The role may be challenging at times as it requires diplomacy and the ability to stay focused and flexible in a high pressure, targeted call centre environment.

About you

Patient safety and satisfaction is at the core of everything we do, therefore our ideal candidate should embrace our core values by being compassionate, motivated, attentive and displaying a high degree of integrity and sense of excellence. While previous experience in administration would be preferable, we would welcome your application and invest on your training if you are willing and eager to go the extra mile for others and take pride in your work.

Benefits

• Financial incentive scheme
• Ongoing Support and Training
• Excellent Career Progressions – with many members of our Management team having been promoted from within the company
• Paid Overtime
• Pension Scheme
• NHS Employee Discounts
• 30-Minute Paid Lunch Break
• Annual Salary Review
• Flexible working

Expectations

The successful Patient Care Advisor will have the potential to make a real impact in our business, help our patients and embark on a fantastic career. However, before you can start this new, exciting adventure within the company we will need to ensure that you are legally eligible to work with us. This means that your role will be subject to a successful disclosure at an appropriate level from Disclosure and Barring Service (DBS) and the provision of your right to work documentation at interview stage.

Your first 2 weeks with us will involve a comprehensive training programme which will provide you with the skills to be successful in the role. This training is a vital part to the start of your career with us and you will need to commit to full attendance during this time.